Collins Aerospace to improve the passenger processing experience and safeguard systems at Colombia’s El Dorado International Airport


Full suite of the latest ARINC airport solutions from Collins Aerospace Improves operational efficiencies via state-of-the-art passenger processing systems Leverages use of reliable self-service technology to reduce wait times and improve the passenger experience.

Collins Aerospace Systems, a unit of United Technologies Corp. (NYSE: UTX), is helping to improve the passenger processing experience and safeguard the El Dorado International Airport in Bogota, Colombia, from cyber threats with a full suite of ARINC airport solutions. Each solution is supported by ongoing system monitoring by the Collins Aerospace Cybersecurity Operations Center and an experienced cyber engineering team.

Under a new multi-year agreement, Collins Aerospace will provide the El Dorado International Airport and the Operadora Aeroportuaria Internacional (OPAIN), which operates and manages the airport, with several industry-leading solutions:

  • MUSE agent-facing check-in: Manages operations and provides data analytics to improve airport efficiency.
  • Self-service check-in kiosks: Reduces wait times at check-in while freeing up airport space.
  • ARINC AviNet™ Airport connectivity: Provides passengers and airlines with security and data integrity within the airline’s virtual network space.
  • Local departure control system: Provides passenger check-in and boarding for airlines of all sizes.
  • ARINC Baglink™ baggage messaging: Enables baggage to be sorted and routed remotely to save time, cut costs and minimize errors.
  • ARINC Cybersecurity: Provides end-to-end cybersecurity coverage from alarm monitoring to on-site remediation and recovery.
  • 24/7 on-site support and help desk: Delivers immediate expertise to maintain high-quality levels.
  • “El Dorado is able to handle 40 million passengers a year.
  • In 2018, 32.7 million were mobilized and we were prepared to guarantee an unforgettable positive experience for our users” said Alvaro Gonzalez, CEO of OPAIN. “By implementing these solutions we are able to dramatically improve the efficiency of the airport without having to physically expand our building space.”

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